Major U.S. credit-card issuers are starting to lower customer spending limits as the coronavirus pandemic leaves millions of Americans jobless and struggling to keep up on loans.
Discover Financial Services just became the largest lender yet to acknowledge it’s begun reining in lines of credit for new customers. In a regulatory filing late Wednesday, the firm said it’s also easing off efforts to sign up consumers and that it expects to take a hit from programs letting existing borrowers skip payments or delay the accrual of interest.
“As the number of loans enrolled in these programs increases, our financial results will be adversely impacted in the short term due to forgone interest,” Discover said.
The announcement came a day after Synchrony Financial, the company behind cards for J.C. Penney Co., Gap Inc. and American Eagle Outfitters Inc., said it will try to stem losses by closely managing customers’ accounts. In a conference call with analysts Tuesday, Chief Financial Officer Brian Wenzel said the firm is using its own vast trove of data, as well as information from credit bureaus, to “dynamically reevaluate a customer’s creditworthiness.” That means some may be allowed to spend more, but others less.
The defensive moves are a pivot for both companies, which more often give updates on marketing campaigns and their progress in building up interest-bearing balances. On a conference call with analysts Thursday morning, Discover Chief Executive Officer Roger Hochschild said efforts to curtail risk since the crisis began include conducting additional verification of employment and setting lower limits for new accounts, while offering fewer increases to existing cardholders.
“As part of our credit response to Covid-19, we haven’t made any changes in terms of closing inactive accounts or doing more line decreases,” Hochschild said in a separate interview Thursday. “We think it’s very challenging to do those now. Pulling away credit when they need it most can have tremendously adverse impacts.”
In the 2008 financial crisis, banks battered by losses on mortgages ended up frustrating legions of existing customers by slashing spending limits, sometimes even for creditworthy borrowers. Many cardholders complained that the drop in available credit also lowered their credit scores.
This time, banks are heading into the crisis with stronger balance sheets, and they quickly reacted to the downturn by rolling out payment-deferral programs, hoping that consumers can catch up once the pandemic subsides.
Discover has enrolled almost a half-million accounts -- representing $3.6 billion in balances -- into its “skip-a-payment” programs. But on Wednesday, it said the impact of Covid-19 on the lending environment might linger long after the outbreak subsides.
“Due to the nature and novelty of the crisis, our credit and economic models may not be able to adequately predict or forecast credit losses,” the company warned. “The pace of recovery is uncertain and unpredictable.”
(Updates with CEO’s comments specifying that firm is offering lower credit lines to new clients from second paragraph.)
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©2020 Bloomberg L.P.
©2020 Bloomberg L.P.